BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210408
DTEND;VALUE=DATE:20210409
TRANSP:TRANSPARENT
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
SUMMARY:Business Writing & Email Etiquette -
DESCRIPTION:Overall Aim:\n\n\nThe aim of the workshop is to help staff develop first-rate business etiquette when communicating with customers using emails and other written communication tools such as letters. Participants will learn the principles of email etiquette. They will also gain an insight into essential skills required to plan and create written communication in a competent manner in order to portray a professional image.\n\n\nWorkshop Content:\n\n\nChoosing the right tool & applying the appropriate behaviour for writing to customers\n\nThe importance of first impressions to deal with sensitive topics & influence customers\n\nDefine your objective\, apply the right approach\, style and structure to your writing\n\nCreating professional and personalised letters & emails   the right style\, content and language\n\nApply essential business English   the correct use of language grammar\, punctuation etc\n\nWrite clearly and persuasively to attract customers\, instil confidence and maintain interest\n\nEtiquette sending\, receiving & forwarding emails   subjects\, attachments\, notifications & signatures\n\nManaging confidentiality\, security & legal implications and responding in a timely manner.
X-ALT-DESC;FMTTYPE=text/html:<p><strong>Overall Aim:</strong></p>\n<br />\nThe aim of the workshop is to help staff develop first-rate business etiquette when communicating with customers using emails and other written communication tools such as letters. Participants will learn the principles of email etiquette. They will also gain an insight into essential skills required to plan and create written communication in a competent manner in order to portray a professional image.\n<p><br />\n<strong>Workshop Content:</strong></p>\n<br />\nChoosing the right tool &amp\; applying the appropriate behaviour for writing to customers<br />\nThe importance of first impressions to deal with sensitive topics &amp\; influence customers<br />\nDefine your objective\, apply the right approach\, style and structure to your writing<br />\nCreating professional and personalised letters &amp\; emails &ndash\; the right style\, content and language<br />\nApply essential business English &ndash\; the correct use of language grammar\, punctuation etc<br />\nWrite clearly and persuasively to attract customers\, instil confidence and maintain interest<br />\nEtiquette sending\, receiving &amp\; forwarding emails &ndash\; subjects\, attachments\, notifications &amp\; signatures<br />\nManaging confidentiality\, security &amp\; legal implications and responding in a timely manner.
LOCATION:Venue: Online
UID:e.3269.629
SEQUENCE:3
DTSTAMP:20260513T214132Z
URL:http://members.limerickchamber.ie/events/details/business-writing-email-etiquette-629
END:VEVENT

END:VCALENDAR