BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20200525T090000Z
DTEND:20200525T103000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Customer Service 1st Webinar
DESCRIPTION:Module 1a: What is Customer Service?\n\n	Who are your customers?\n	What makes a positive customer experience?\n	Exampels of good and bad customer care\n	Setting Customer Service Standards\n\n \n\nModule 1b: Communicating Effectively with Customers\n\n\n	2-Way Communication\n	Non-Verbal Communication\n	Active Listening\n	Questioning Skills\n	Professional Email
X-ALT-DESC;FMTTYPE=text/html:<span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">Module 1a: What is Customer Service?</span></span>\n<ul>\n	<li><span style="font-family:arial\,sans-serif\;">Who are your customers?</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">What makes a positive customer experience?</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Exampels of good and bad customer care</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Setting Customer Service Standards</span></li>\n</ul>\n&nbsp\;<br />\n<span style="font-family:arial\,sans-serif\;"><span style="font-size:12.0pt\;">Module 1b: Communicating Effectively with Customers</span></span>\n\n<ul>\n	<li><span style="font-family:arial\,sans-serif\;">2-Way Communication</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Non-Verbal Communication</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Active Listening</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Questioning Skills</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Professional Email</span></li>\n</ul>\n&nbsp\;
LOCATION:Remote Learning - Virtual Instructor Led
UID:e.3269.503
SEQUENCE:3
DTSTAMP:20260514T091612Z
URL:http://members.limerickchamber.ie/events/details/customer-service-1st-webinar-503
END:VEVENT

END:VCALENDAR