BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20200525T130000Z
DTEND:20200525T143000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Customer Service 2nd Webinar
DESCRIPTION:Module 2a: Emotional Intelligence\n\n Self and Social Awareness\n Developing Empathy\n\n \n\nModule 2b: Handling Difficult Customers\n\n\n Calming emotional behaviour\n Displaying empathy and defusing anger\n Assertive Behaviour\n Do's and Don'ts of dealing with complaints\n\n \n\n Module 2c: Behaving in a Professional Manner\n\n\n Maintaining a Positive Attitude\n Correct Language and Etiquette
X-ALT-DESC;FMTTYPE=text/html:Module 2a: Emotional Intelligence\n\n - Self and Social Awareness
\n - Developing Empathy
\n
\n \;
\nModule 2b: Handling Difficult Customers\n\n\n - Calming emotional behaviour
\n - \;Displaying \;empathy and defusing anger
\n - Assertive Behaviour
\n - Do&rsquo\;s and Don'\;ts of dealing with complaints
\n
\n \;
\n \; \; \; \; Module 2c: Behaving in a Professional Manner\n\n\n - Maintaining a Positive Attitude
\n - Correct Language and Etiquette
\n
\n \;
\n \;
LOCATION:Remote Learning
UID:e.3269.504
SEQUENCE:3
DTSTAMP:20260514T091218Z
URL:http://members.limerickchamber.ie/events/details/customer-service-2nd-webinar-504
END:VEVENT
END:VCALENDAR